FOR ISPs & WISPs
Support automation that actually knows your network.
Not a scripted assistant — a system wired into UISP and Odoo that identifies the subscriber, checks their link against live network data, and resolves the routine load before it reaches a human.
Your team answers the same questions all night.
On a small ISP, support is a flood of repetitive contacts — "is it down?", "what do I owe?", "when's the tech coming?" — around the clock. Hiring doesn't scale, and generic assistants don't know your network, so they just annoy people.
HOW IT WORKS
Identifies the subscriber
Against your CRM (UISP / Odoo).
Runs a real diagnosis
Against UISP NMS — outages, CPE and parent-AP state, signal and traffic against history — before it says a word.
Resolves the routine load
Billing, debt, suspension, install status — in a median of 7 seconds, 24/7.
Escalates cleanly
Opening a UISP ticket with a technical summary, and never inventing data or promising times.
PROOF — FROM OUR OWN ISP
Median reply time: 7 seconds.
Runs 24/7 — including overnight, for real.
7,000+ messages handled over recent months, on a real ISP of ~800 active clients.
In production, wired into UISP (CRM + NMS) and Odoo.
The large majority of contacts are handled without a supervisor stepping in.
WHAT IT'S NOT
It's not a "WhatsApp bot" you drop in and hope. The value is the integration: without live network data and your billing system, an assistant is just a nuisance.
A fixed-scope implementation.
Typically 30–45 days, wired into your stack, then a monthly operations fee (hosting, prompt tuning, improvements).
FAQ
Is this a WhatsApp bot I just drop in?
No. It's not a scripted assistant — it's wired into UISP and Odoo, so it identifies the subscriber and diagnoses the link against live network data before it responds.
How long does implementation take?
A fixed-scope implementation, typically 30–45 days, wired into your stack, then a monthly operations fee.
Does it run 24/7?
Yes — median reply time of 7 seconds, running around the clock, including overnight.
What does it integrate with?
UISP (CRM + NMS) and Odoo, in production today on a real ISP.